Model Journal of Self-Care and Mental Well-Being Intervention Strategies in Coping with Technostress in Employees: A Conceptual Study

Authors

  • Norizan Yusof Centre Of Human Sciences, University Malaysia Pahang Al-Sultan Abdullah

DOI:

https://doi.org/10.64420/ijcp.v2i3.387

Keywords:

Technostress, Self-care, Mental well-being, Responsiveness, Work-life balance, JD-R model

Abstract

Background: In the digital era, technostress poses a significant challenge to workers' mental well-being and productivity. It refers to the psychological stress from constant technology use, leading to emotional exhaustion, anxiety, and poor work-life balance. Managing its impact is crucial as technology becomes more integrated into the workplace. Objective: This study aims to explore self-care and mental well-being intervention strategies to mitigate the adverse effects of technostress among employees, proposing a conceptual model to address these challenges. Method: Based on the Job Demands-Resources (JD-R) Model, the conceptual model integrates three key components: (1) technostress dimensions (technoload, techno-invasion, and techno-complexity), (2) self-care interventions (mindfulness, mindfulness training, and digital detox), and (3) mental well-being outcomes (reduced stress, increased endurance, and work-life balance). Result: The study suggests that psychological responsiveness and mind-awareness training are critical protective factors against technostress. These interventions help reduce stress, improve endurance, and promote a better work-life balance. Conclusion: This research highlights the significance of self-care strategies in mitigating technostress and enhancing mental well-being in high-tech work environments. Organizations are encouraged to adopt sustainable digital well-being policies. Contribution: This study offers valuable insights into effective interventions for managing technostress, thereby contributing to the development of digital well-being programs in the workplace.

References

Alsharif, M. H. A., Al Saedi, A. A., Filfilan, A. K. M., Almalki, M. H. M., Alsaedi, W. O., Barnawi, F. O. S., ... & Alsubhi, N. E. S. (2024). Exploring Self-Care Strategies: Enhancing Nurse Resilience and Mitigating Burnout in High-Stress Healthcare Settings. Journal of International Crisis and Risk Communication Research, 7(S6), 1650. https://doi.org/10.63278/jicrcr.vi.2317

Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: Technological antecedents and implications. MIS Quarterly, 35(4), 831 858. https://doi.org/10.2307/41409963

Baisarinova, M., Barbieri, B., & Turel, O. (2023). Technostress and well being in remote work: The mediating role of work life boundaries. Journal of Occupational Health Psychology, 28(4), 451 467. https://doi.org/10.1037/ocp0000423

Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273 285. https://doi.org/10.1037/ocp0000056

Baptista, J., Stein, M. K., Klein, S., Watson-Manheim, M. B., & Lee, J. (2020). Digital work and organisational transformation: Emergent Digital/Human work configurations in modern organisations. The Journal of Strategic Information Systems, 29(2), 101618. https://doi.org/10.1016/j.jsis.2020.101618

Bondanini, G. (2020). Technostress: Dark side of technology in the workplace. International Journal of Environmental Research and Public Health, 17(22), 8314. https://doi.org/10.3390/ijerph17228314

Butler, L. D., Mercer, K. A., McClain-Meeder, K., Horne, D. M., & Dudley, M. (2019). Six domains of self-care: Attending to the whole person. Journal of human behavior in the social environment, 29(1), 107-124. https://doi.org/10.1080/10911359.2018.1482483

Califf, C. B., Sarker, S., & Sarker, S. (2020). Exploring the bright and dark sides of technostress: A mixed method study. MIS Quarterly, 44(3), 809 856. https://doi.org/10.25300/MISQ/2020/13703

Deroncele-Acosta, A., Rojas-Vistorte, A. O., Sartor-Harada, A., Ulloa-Guerra, O., López-Mustelier, R., & Cruzata-Martínez, A. (2024). Positive mental health of Latin American university professors: A scientific framework for intervention and improvement. Heliyon, 10(2). https://doi.org/10.1016/j.heliyon.2024.e24813

Dittes, S., Richter, S., Richter, A., & Smolnik, S. (2019). Toward the workplace of the future: How organizations can facilitate digital work. Business Horizons, 62(5), 649-661. https://doi.org/10.1016/j.bushor.2019.05.004

Fitzsimons, S., Boag, L., & Smith, D. S. (2025). Understanding Teacher Educators' Quality of Life: Insights from the PERMA Model. Applied Research in Quality of Life, 1-22. https://doi.org/10.1007/s11482-025-10435-z

Hwang, I., & Cha, O. (2018). Examining technostress creators and role stress as potential threats to employees' information security compliance. Computers in Human Behavior, 81, 282-293. https://doi.org/10.1016/j.chb.2017.12.022

Jarrahi, M. H., Blyth, D. L., & Goray, C. (2023). Mindful work and mindful technology: Redressing digital distraction in knowledge work. Digital Business, 3(1), 100051. https://doi.org/10.1016/j.digbus.2022.100051

Khan, M. M., Ali, A., Elbadway, M., Shah, N., Doomi, A., Alrabayah, T., & Belkhair, S. (2025). Balancing the Scalpel and the Heart: A Neurosurgeon's Guide to Empathy. World Neurosurgery, 195, 123703. https://doi.org/10.1016/j.wneu.2025.123703

Kim, K. (2018). The effects of technostress on organisational outcomes: A research model and empirical test. Journal of Theoretical and Applied Information Technology, 96(24), 8302 8313. https://www.jatit.org/volumes/Vol96No24/17Vol96No24.pdf

La Torre, G., De Leonardis, V., & Chiappetta, M. (2023). Technostress: A systematic review on the psychological impact of technology in the workplace. Frontiers in Psychology, 14, Article 1112323. https://doi.org/10.3389/fpsyg.2023.1112323

Li, X., Seah, R. Y. T., & Yuen, K. F. (2025). Mental wellbeing in digital workplaces: The role of digital resources, technostress, and burnout. Technology in Society, 81, 102844. https://doi.org/10.1016/j.techsoc.2025.102844

Lițan, D.-E., (2025). The mediating role of positive and negative affect in the relationship between technostress factors and quality of life. Behavioral Sciences, 15(4), 552. https://doi.org/10.3390/bs15040552

Lowrie, T. (2019). Workplace self care: A psychological approach to stress management in digital contexts. Journal of Occupational Psychology, 15(2), 87–101.

Mullins, A., & Thompson, N. (2025). Technostress and Information Security–A review and research agenda of Security-Related Stress. Computers & Security, 104776. https://doi.org/10.1016/j.cose.2025.104776

Nastjuk, I., Trang, S., Grummeck Braamt, J.-V., Adam, M. T. P., & Tarafdar, M. (2024). Integrating and synthesising technostress research: A meta analysis on technostress creators, outcomes, and IS usage contexts. European Journal of Information Systems, 33(3), 361 382. https://doi.org/10.1080/0960085X.2022.2154712

Roeser, R. W., Schonert-Reichl, K. A., & Jha, A. (2022). Mindfulness in the workplace: Enhancing well-being and performance. Annual Review of Organizational Psychology and Organizational Behavior, 9, 427-452. https://doi.org/10.1146/annurev-orgpsych-012420-044259

Roeser, R. W., Schonert Reichl, K. A., & Jha, A. (2022). Mindfulness in the workplace: Enhancing well being and performance. Annual Review of Organizational Psychology and Organizational Behavior, 9, 427 452. https://doi.org/10.1146/annurev-orgpsych-012420-044259

Salanova, M., Llorens, S., & Ventura, M. (2023). Technostress: From theory to prevention and intervention. Occupational Health Science, 7(1), 15 34. https://doi.org/10.1007/s41542-022-00110-9

Saraiva, M., & Nogueiro, T. (2025). Perspectives and Realities of Disengagement Among Younger Generation Y and Z Workers in Contemporary Work Dynamics. Administrative Sciences, 15(4), 133. https://doi.org/10.3390/admsci15040133

Schmidt, A. (2023). Mindful resilience: Developing self care programs to reduce technostress. Journal of Workplace Behavioral Health, 38(3), 177 193. https://doi.org/10.1080/15555240.2023.1187431

Shao, T., Verma, H. K., Pande, B., Costanzo, V., Ye, W., Cai, Y., & Bhaskar, L. V. K. S. (2021). Physical activity and nutritional influence on immune function: an important strategy to improve immunity and health status. Frontiers in physiology, 12, 751374. https://doi.org/10.3389/fphys.2021.751374

Singh, B. S. (2025). Breaking Free: Strategies for Overcoming Smartphone Addiction. Smartphone Addiction, Phone Snubbing, and Effects on Interpersonal Relationships and Mental Health, 397-426. https://doi.org/10.4018/979-8-3693-8804-4.ch014

Syvertsen, T., & Enli, G. (2022). Digital detox: Understanding disconnection in a hyperconnected world. New Media & Society, 24(12), 2631 2650. https://doi.org/10.1177/14614448221090464

Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta: Technology, adoption, and design. Journal of Organizational Effectiveness: People and Performance, 6(1), 78-99. https://doi.org/10.1108/JOEPP-10-2018-0073

Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta: Technology, adoption and design. Journal of Organizational Effectiveness: People and Performance, 6(1), 78 99. https://doi.org/10.1108/JOEPP-10-2018-0073

Turel, O., & Gaudioso, F. (2022). Technostress in hybrid work settings: Antecedents and consequences. Information Systems Research, 33(2), 456 474. https://doi.org/10.1287/isre.2022.1075

Vaziri, H., Casper, W. J., & Wayne, J. H. (2023). Digital resilience and well-being: A longitudinal analysis of technostress coping mechanisms. Journal of Applied Psychology, 108(2), 189-203. https://doi.org/10.1037/apl0000928

Vaziri, H., Casper, W. J., & Wayne, J. H. (2023). Digital resilience and well being: A longitudinal analysis of technostress coping mechanisms. Journal of Applied Psychology, 108(2), 189 203. https://doi.org/10.1037/apl0000928

Wang, Q., & Yao, N. (2025). Understanding the impact of technology usage at work on academics’ psychological well being: A perspective of technostress. BMC Psychology, 13(1), Article 130. https://doi.org/10.1186/s40359-025-02461-1

Wang, X., & Li, Q. (2023). Resilience training as a buffer against technology induced stress: Evidence from corporate employees. Stress & Health, 39(1), 52 64. https://doi.org/10.1002/smi.3152

Xie, W., & Yang, R. (2025). Exploring the influence of individual digitalization on technostress in Chinese IT remote workers: The mediating role of Information Processing demands and the Job Complexity. Acta Psychologica, 255, 104882. https://doi.org/10.1016/j.actpsy.2025.104882

Yin, P., Wang, C., & Liang, L. (2023). Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective. Information Technology & People, 36(4), 1484-1508. https://doi.org/10.1108/ITP-09-2020-0657

Downloads

Published

2025-12-31

How to Cite

Yusof, N. (2025). Model Journal of Self-Care and Mental Well-Being Intervention Strategies in Coping with Technostress in Employees: A Conceptual Study. International Journal of Counseling and Psychotherapy, 2(3), 124–133. https://doi.org/10.64420/ijcp.v2i3.387